In today’s fast-paced trade environment, our ability to communicate via our VPN ABI ACE Software communication with Customs, other government agencies and our customers is the key to our operational success. This allows us to process timely, accurate and complete data via our direct link with US Customs and Border Protection through our secured dedicated servers. This helps ensure compliance by increasing accuracy and process transparency. Our equipment and software allows instant communication assuring our customers access to critical shipment data in real time 24/7 including clearance and handling information, instant email event notifications and internet online tracking.

Automated event notification via email or text

Our ABI ACE system and software is in direct communication with Customs 24/7. Shipment processing results are simultaneously sent to our customers via automated event notifications. This not only allows our personnel to closely monitor every shipment, but provides our customers with real-time shipment information to properly link and manage their logistic process, in addition to assisting in the efficient movement of their cargo.

Internet Online Reports

Eliminating the guesswork on whether shipments have been released by Customs is a key part of our service.  Customer Secure account access includes up-to-the-minute shipment processing information with US Customs and other partner government agencies.  Our personalized online reports include detailed shipment information, Customs arrival and release times,  Customs hold-intensive examination results, as well as other partner government agency results.  Our customers can also view and print all CBP Forms and DIS documents prepared on their behalf including accounting reports such as payment history, account balances and our invoice for services rendered.

To ensure stability and uninterrupted service, we use the latest ABI-ACE software available.  Our operating systems are comprised of the latest software, equipment, and high-powered network and internet servers all backed by the latest in anti-virus protection and high-speed fiber and secondary wireless internet connections.  Our business resumption plan includes cloud-based solutions to allow communication with USCBP and PGAs to ensure uninterrupted service

Computer Hardware/software capabilities

To ensure stability and uninterrupted service, we utilize the best Customs ABI ACE software and support company on the market. Our operating system hardware is comprised of the latest computer equipment available including state of the art work stations and high powered network and internet servers all backed by the latest in anti virus protection and high speed internet connections

Maintenance/replacement program

With our emphasis on service through cutting edge technology, our equipment maintenance and replacement programs means we are continuously updating our system software and technology to sustain growth and continue in our ability to provide our customers excellent service. This not only secures our position as one of the technological leaders in our industry, but assures our customers access to the latest tools and resources to facilitate in the clearance and handling of their goods.